Shipping Information

Shipping Information

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Fulfillment: Our shipping hours are Monday through Friday from 9:00 am to 4:30 pm PST. All orders MUST BE received with any necessary supporting documents (such as a credit card authorization form) and approved for fulfillment before 4:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement. 

Shipping Costs (via USPS): 
Ground: 5-7 Business Days $15.00 
3rd Day: 3 Business Days $20.00
2nd Day: 2 Business Days $30.00
Next Day: Week Day Delivery $45.00
Next Day: Saturday Delivery $55.00  

Signing for your shipment: A signature is required for all of our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please email shipping@luxehair.net

Transit Times: All orders ship from Rancho Cucamonga, Ca. Typical transit times are using USPS Ground Shipping. Please note that these times are not guaranteed. For guaranteed delivery, please choose another shipping method. 

 

Returns Policy

All returns must be authorized. If you need to return an item, simply login to your account, within 24 hours of receipt of your order, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You may return error items within 24 hours of delivery for a exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).